Returns and Exchanges
At Nas Nakit, each piece is chosen or created with care, and we want you to feel confident when selecting jewellery that is meaningful to you.
We understand that occasionally a piece may not be quite right. Our Client Care team is here to assist.
Change of Mind — 14-Day Exchanges & Store Credit
Eligible full-priced, ready-to-ship pieces may be returned for an exchange or store credit when you contact us within 14 days of delivery.
We do not offer refunds to the original payment method for change-of-mind purchases.
To be eligible, your piece must be:
-unworn and unused;
-in its original condition;
-free from scratches, marks, damage or signs of wear; and
-returned with its original Nas Nakit packaging and any accompanying materials.
All returned pieces are carefully inspected upon arrival.
Pieces showing signs of wear, alteration, damage or improper handling cannot be accepted as a change-of-mind return.
Your rights in relation to faulty or defective goods under the Australian Consumer Law are not affected by these conditions.
Made-to-Order & Pre-Order Pieces
Many Nas Nakit pieces are individually made or specially ordered for our clients.
Made-to-Order and Pre-Order pieces are not eligible for change-of-mind returns, exchanges or store credit.
Once an order has entered production, it cannot be cancelled or changed.
If you contact us before production has commenced, we will do our best to assist with a cancellation or amendment; however, this cannot always be guaranteed.
This does not affect your rights under the Australian Consumer Law where a piece is faulty, defective, not as described or otherwise fails to meet an applicable consumer guarantee.
Personalised, Custom & Altered Pieces
Pieces that have been personalised, engraved, custom designed, specially manufactured, altered or resized specifically at a client's request are not eligible for change-of-mind returns or exchanges.
This includes pieces produced to non-standard specifications at the client's request.
These exclusions do not affect any rights or remedies available under the Australian Consumer Law.
Earrings
For hygiene reasons, earrings cannot be returned or exchanged for change of mind once they have been worn.
Unworn earrings may be considered for an exchange or store credit within the 14-day return period, provided they remain in their original condition and packaging.
This does not affect your rights in relation to faulty or defective earrings under the Australian Consumer Law.
Sale & Promotional Pieces
Sale, clearance and promotional pieces are final sale for change-of-mind purposes and cannot be returned for an exchange or store credit.
This does not limit your rights under the Australian Consumer Law if a sale item is faulty, defective or otherwise fails to meet an applicable consumer guarantee.
Faulty, Damaged or Incorrect Pieces
Every Nas Nakit piece is carefully inspected before dispatch.
If you believe you have received a piece that is faulty, damaged, incorrect or not as described, please contact us at sales@nasnakit.com with your order number and, where possible, photographs showing the issue.
Nas Nakit may inspect or assess the piece before determining the appropriate remedy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances and the nature of the issue, you may be entitled to a repair, replacement, refund or other remedy.
The 14-day period applying to change-of-mind returns does not apply to your rights under Australian Consumer Law.
Where Nas Nakit is responsible for a fault, defect or incorrect item, reasonable return postage costs will be handled in accordance with our obligations under Australian Consumer Law.
Natural Gemstones & Hand-Finished Jewellery
Nas Nakit works with natural gemstones and materials, including Prilep Ruby, Macedonian Green Opal and Ohrid Pearl.
Natural gemstones are individual by nature. Variations in colour, tone, translucency, pattern, inclusions and other natural characteristics may occur from one piece to another.
Similarly, handcrafted and hand-finished jewellery may display subtle variations in texture or finish.
These natural characteristics are part of what makes each Nas Nakit piece unique and do not, by themselves, constitute a fault.
Nothing in this section affects your rights where a product is materially different from its description or otherwise fails to meet an applicable consumer guarantee.
How to Request an Exchange or Store Credit
To request a change-of-mind return, please contact our Client Care team at sales@nasnakit.com within 14 days of delivery.
Please include:
-your name;
-your order number;
-the piece you wish to return; and
-whether you are requesting an exchange or store credit.
Please do not return jewellery without first contacting us.
Once your return has been approved, we will provide you with return instructions.
Approved change-of-mind returns should be lodged for return within 7 days of receiving return authorisation.
Return Shipping
For change-of-mind returns, return shipping costs are the responsibility of the customer.
Due to the value and nature of jewellery, we strongly recommend using a tracked and appropriately insured delivery service.
The customer remains responsible for the piece until it has been safely received by Nas Nakit. We cannot accept responsibility for change-of-mind returns lost or damaged during return transit.
Where an item is being returned because of a fault or other issue covered by Australian Consumer Law, return shipping will be handled in accordance with your statutory rights.
Exchanges
Approved exchanges are subject to product and size availability.
If your chosen replacement piece is of greater value than the original purchase, the difference will be payable before the replacement is dispatched.
If the replacement piece is of lower value, the remaining balance will be issued as Nas Nakit store credit.
If the requested piece is unavailable, we will assist you in selecting an alternative or issue store credit.
Store Credit
Once an eligible return has been received and approved, your store credit will be issued for the value of the returned piece.
Original shipping charges are not included in change-of-mind store credit.
Store credit cannot be redeemed for cash except where required by law.
Gifts
Eligible pieces received as gifts may be returned within the applicable return period for an exchange or store credit.
Where a refund is required under Australian Consumer Law, it will ordinarily be processed in accordance with the original transaction and applicable legal requirements.
International Orders
Customers returning eligible international orders for change of mind are responsible for return shipping costs and any associated duties, taxes or charges.
Original international shipping costs, duties and taxes are not refundable by Nas Nakit for change-of-mind returns.
Where a product has a fault or other issue covered by applicable consumer law, we will assess the circumstances and provide the appropriate remedy.
Australian Consumer Law
This policy provides additional change-of-mind benefits offered by Nas Nakit.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantee rights may continue for a reasonable period having regard to matters including the nature, price and expected durability of the product.
Client Care
If you have any questions regarding a return, exchange or your Nas Nakit jewellery, please contact:
Our Client Care team will be pleased to assist.