Frequently Asked Questions
Orders and Products
Do you offer custom or personalised jewellery?
At this stage, we focus on our curated collections to ensure the highest level of craftsmanship and consistency. However, we are always exploring bespoke opportunities in the future.
What materials are used in your jewellery?
Our pieces are crafted using high-quality materials, including sterling silver and solid gold, and feature carefully selected stones such as the rare Macedonian green opal and the Prilep ruby. We also use Vermeil gold for selected pieces.
Are your pieces handmade?
Many of our designs are crafted using traditional techniques, including intricate filigree work, preserving the artistry and heritage behind each piece.
Sizing & Fit
How do I find my size?
Our size guide is designed to help you find your perfect fit, whether you’re choosing for yourself or selecting a meaningful gift.
What if I choose the wrong size?
We understand that finding the perfect fit isn’t always easy. Please contact us and we’ll guide you through your options.
Shipping & Delivery
Where are you based?
Nas Nakit is proudly based in Melbourne, Australia.
Do you offer international shipping?
Yes, we offer complimentary worldwide shipping on all orders.
How long will my order take to arrive?
- In-stock items are dispatched promptly
- Pre-order pieces typically require 4–6 weeks for production
You will receive tracking details once your order has been shipped.
Can I pick up my order?
At this time, we operate exclusively online and do not offer in-person collection.
Pre-Orders
What does pre-order mean?
Pre-order pieces are made especially for you. This allows us to maintain quality, reduce excess production, and offer exclusive designs.
Why does pre-order take several weeks?
Each piece undergoes a careful production process, often involving skilled artisans and traditional techniques — this is what makes your jewellery truly special.
Returns & Support
Do you offer returns or exchanges?
We want you to love your piece. If something isn’t quite right, please contact us and we’ll assist you with the next steps.
What if my item arrives damaged or faulty?
In the rare event that this occurs, please reach out to us as soon as possible so we can resolve it for you promptly.
Gifting
Is your jewellery suitable for gifting?
Every Nas Nakit piece is designed to carry meaning, making it a thoughtful and lasting gift for any occasion.
Do you offer gift packaging?
All orders are presented in our signature packaging, ready to be gifted.
Brand & Heritage
What does “Nas Nakit” mean?
“Nas Nakit” translates to “Our Jewellery” — a reflection of heritage, identity, and shared culture.
What makes Nas Nakit unique?
Our pieces are more than jewellery — they are a connection to Macedonian history, culture, and craftsmanship, designed to be worn and passed down.
Still have a question?
Our team is here to assist you. Contact us at sales@nasnakit.com and we will respond within 24-48 hours.