Pre Order Policy
Items that are marked PRE ORDER are handcrafted by our goldsmiths upon purchase. An estimated time of arrival for all pre order items is 4 to 6 weeks.
You will receive a confirmation of your order once you have purchased it. You will hear from us again when the item is in stock and ready to ship, after which we will send you a shipping confirmation. You do not need to follow this up. We promise we haven't forgotten you! We will get in touch if the expected date of arrival of your pre-ordered item changes.
We give the time frames in good faith but this is outside of our control and sometimes changes. If your order is time sensitive, we suggest purchasing something that is in stock and ready to ship. Any estimated arrival dates cannot be guaranteed as many factors outside of our control can affect them. Please rest assured that we will ship your pre-ordered item within 24 hours of receiving it at our warehouse.
If you order more than one item and any one of them is a PRE ORDER, your entire order will not be shipped until everything is in stock. This is important to note. If there are other items you wish to receive right away, please place two separate orders; one for the pre-ordered item and one for the others.
You may cancel a pre order item up to 30 days from the date of ordering for a 100% refund. Please contact us at email@example.com.